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Terms and Conditions

Terms and Conditions of Purchase

Ski Co Development Inc. o/a Loch Lomond Ski Area
These terms apply to all purchases made through Loch Lomond Ski Area, including: Season’s Passes, Daily Lift Tickets, Rentals, and Daily or Seasonal Lockers.

By completing your purchase, you agree to be bound by the following terms and conditions:

 

1. All Sales Are Final

All purchases made with Ski Co Development Inc. O/A Loch Lomond Ski Area (“Loch Lomond”) are non-refundable and non-transferable, without exception. This includes, but is not limited to:

  • Season Passes
  • Daily Lift Tickets
  • Equipment Rentals
  • Seasonal and Daily Lockers
  • All other products sold online or in person

Your credit card will be charged at the time of purchase, regardless of whether or not the product is used.

Loch Lomond does not provide refunds or credits under any circumstances, including but not limited to:

  • Inclement or unfavourable weather
  • Limited terrain or reduced lift operations
  • Snow conditions
  • Road conditions
  • Illness or injury
  • Change of plans or scheduling conflicts
  • Non-attendance for any reason

Please review all product details carefully before completing your purchase.

For full details, please refer to the complete Terms & Conditions and Refund Policy.

 

2. Lost or Forgotten Passes and Tickets

Your Season’s Pass or Daily Lift Ticket is required for mountain access.

  • If lost or forgotten, visit Guest Services for a replacement.
  • Each replacement is subject to a non-refundable administrative fee.
  • The original RFID card will be deactivated and cannot be reused.
  • Replacements are at the discretion of Loch Lomond Ski Area and may be limited.

If someone other than the rightful pass holder attempts to use a Season’s Pass or Lift Ticket, both the pass and access privileges will be revoked for the remainder of the season, without refund.

 

3. Revocation of Access Without Refund

Loch Lomond Ski Area reserves the right to revoke any Season’s Pass, Lift Ticket, or Rental without refund for:

  • Breach of the Alpine Responsibility Code
  • Violation of terrain park or chairlift safety rules
  • Assisting others in unauthorized access
  • Use of a pass by someone other than the photo-identified holder
  • Misuse, alteration, or reproduction of a pass or ticket
  • Disrespectful behavior toward staff or guests
  • Failure to follow any resort rules or policies

Violations may also result in criminal prosecution.

 

4. Customer Agreement

As a customer, you agree:

  • To read and follow the Alpine Responsibility Code
  • To complete a Waiver and Release of Liability Agreement
  • Not to teach skiing or snowboarding for compensation at Loch Lomond
  • Not to lend your Season’s Pass, Daily Ticket, or Rental to anyone else
  • To follow all resort policies and procedures

Violation of this agreement may result in permanent loss of access.

 

5. Waiver & Release of Liability

All Season’s Pass holders, Daily Lift Ticket users, and Rental users must complete a Waiver and Release of Liability, including:

  • Assumption of risk
  • Indemnity agreement
  • Consent to medical treatment or emergency transport

If the user is under 18, a parent or legal guardian must complete the waiver on their behalf.

A copy of the waiver is available at Loch Lomond’s website or Guest Services.

 

6. Season Length & Operating Hours

Loch Lomond’s core winter season generally runs from mid-December through March Break. However:

  • Operating hours and dates are subject to change without notice
  • Weather, snow conditions, or equipment failure may affect operations
  • Refunds or compensation are not provided for changes, closures, or limited terrain

 

7. Season’s Pass Privileges

Pass privileges vary depending on the pass purchased. Please review the benefits and valid use times for:

  • Unlimited Season’s Pass
  • Midweek Pass
  • Friday Skiing Pass (typically available from mid-December to March Break)

All dates, times, and prices are subject to change at Loch Lomond’s discretion.

 

8. RFID Pass Guidelines

Season’s Passes and Daily Lift Tickets are loaded onto RFID cards.

  • Passes must be worn on the left side in a secure pocket to trigger RFID card readers
  • Passes must not be altered in any way
  • Passes may be checked by staff at any time
  • Improper use may result in confiscation without refund

The card remains the property of Loch Lomond Ski Area and must be used in accordance with resort policy.

 

9. Additional Customer Obligations

As a Season’s Pass, Daily Lift Ticket, or Rental customer, you also agree:

  • Not to use your pass for commercial purposes
  • Not to share your pass with others
  • To read and follow all applicable resort rules, including the Alpine Responsibility Code and these Terms and Conditions

Violation of these terms is considered a serious offense and may result in pass revocation and loss of access without refund.

 

Contact Us

For any questions regarding these Terms and Conditions, please contact:

📧guestservices@lochlomond.ca
📞 (807)475-7787
🌐 www.lochlomond.ca