REFUND POLICY

Refunds are only available to individuals who are able to provide evidence from a professional entity (limited to medical, employer, or school), stating that the individual the product was purchased for is unable to use their product.

All refunds are subject to the refund schedule below, based on first contact from the individual in initiating the refund procedure. Contacting Ski Co Development Inc. per the dates listed below, through email (officeadmin@lochlomond.ca) is the most effective way to initiate the process. The date that the first email is received would indicate where in the refund schedule the refund would be eligible.

All refunds are subject to a $30 Administrative Fee

Refund Schedule

• Notice received before November 1st is eligible for a 100% refund, less Administrative Fee
• Notice received before December 1st is eligible for a 90% refund, less Administrative Fee
• Notice received before January 1st is eligible for a 50% refund, less Administrative Fee
• Notice received before February 1st is eligible for a 15% refund, less Administrative Fee
• As of February 1st, season passes are non-refundable, regardless of supporting documentation.

Note that passes are non-transferable.

Liability Waiver

The below outlines the release of liability, waiver of claims, and the assumption of risks and indemnity agreement all passholders agree to sign when they purchase their pass.