Accessibility and Inclusivity
Loch Lomond Ski Area is dedicated to ensuring an inclusive and accessible experience for all visitors. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), we have implemented a range of measures to enhance accessibility throughout our services.
Loch Lomond Ski Area is committed to offering experiences that honor and uphold the dignity and independence of all our customers. We are continually enhancing our programs and facilities to make them accessible to diverse abilities. We are creating an inclusive environment for both guests and employees with diverse needs.
Policies and Procedures
We are proud to operate with inclusivity in mind, by training our staff with guidance and procedures focused on accessibility and inclusivity. By adhering to these policies and procedures, we aim to maintain the highest levels of safety, integrity, and service for our community.
Member of Canadian Adaptive Snowsports
We are a proud member of Canadian Adaptive Snowsports (CADS), an organization dedicated to promoting accessibility and inclusivity in skiing and snowboarding. CADS provides training and certification programs for instructors, ensuring they are well-equipped to teach adaptive snowsports techniques.
Service Animals and Support Persons
We welcome customers who are accompanied by service animals or support persons in all publicly accessible areas of our facilities. Service animals are allowed throughout our premises that are open to the public including food service areas. However, they are not permitted in areas where food is stored or prepared. If you need any assistance or accommodations during your visit, please speak to the manager on duty.
Accessible Formats
If you need information or documents in a format that is more accessible to you, such as large print, braille, audio, or other types of support, we will provide these upon request. This commitment ensures that all guests have equal access to information and services, making your visit as inclusive as possible.
Feedback Process
We welcome feedback and suggestions from our guests. If you have any comments or ideas on how we can enhance your experience, here are ways to communicate that to us:
- Email: skimail@lochlomond.ca
- Fill out and submit a feedback card located next to Guest Services
- Speak to the Manager at Guest Services