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Privacy Policy

This Privacy Policy (“Policy”) outlines how Ski Co Development Inc. operating as Loch Lomond Ski Area (“Loch Lomond,” “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of individuals (“you” or “your”) who visit our website https://www.lochlomond.ca (the “Site”) or engage with our services.

By accessing our Site or using our services, you consent to the practices described in this Policy, which is part of our Terms of Use. If you do not agree with this Policy or our Terms, please do not use the Site or our services.

 

1. Commitment to Your Privacy

At Loch Lomond, we are committed to protecting your privacy. We only collect, use, and disclose personal information as permitted by applicable privacy laws including the Freedom of Information and Protection of Privacy Act (FIPPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and any other relevant legislation.

We do not share personally identifiable information with third parties except in limited circumstances described in this Policy.

 

2. Updates to This Policy

Loch Lomond reserves the right to modify this Policy at any time. Updates will be posted to the Site and are effective upon posting. In the case of material changes, a notice may appear at the top of the Policy. Your continued use of the Site constitutes acceptance of any changes.

 

3. What is Personal Information?

Personal Information refers to any data about an identifiable individual, such as:

  • Full name
  • Date of birth
  • Contact information (email, phone number, address)
  • Government-issued ID (visual verification only)
  • Photos (for ticketing and access control)
  • Credit card or payment information
  • Employment-related information (for staff)

De-identified or anonymized data is not considered Personal Information under this Policy.

 

4. How We Collect Personal Information

We collect personal information in the following ways:

A. Information You Provide Directly

You may provide us with personal information when you:

  • Create an online account
  • Purchase lift tickets, season passes, or other products
  • Sign up for newsletters or communications
  • Apply for employment

B. Information Collected Automatically

We may collect technical data through cookies, web analytics (e.g., Google Analytics), and similar technologies to understand usage patterns, improve our services, and optimize the user experience.

C. Surveillance

Video surveillance is used on-site for security and fraud prevention purposes.

 

5. How We Use Personal Information

We use your information to:

  • Operate and improve the Site and our services
  • Process transactions and manage your account
  • Authenticate access to RFID lift entry systems
  • Communicate updates, offers, and promotional materials (with your consent)
  • Fulfill legal and regulatory obligations
  • Prevent fraud and unauthorized use of products (e.g., photo comparison at lifts)

 

6. Consent

Your consent to collect and use your information is obtained at the time of collection. Consent may be:

  • Express – provided explicitly via form or checkbox
  • Implied – inferred from your actions (e.g., providing your email for updates)
  • Deemed or Opt-out – where applicable by law

You may withdraw consent at any time by contacting us at [Insert Contact Email]. However, withdrawal may affect our ability to provide certain services (e.g., access to RFID lifts without a valid photo).

 

7. Disclosure of Personal Information

We may disclose your information under the following circumstances:

  • To authorized staff and service providers – for operational purposes
  • To legal authorities – if required by law or legal process
  • To affiliated entities – as part of shared infrastructure or services
  • In business transactions – such as mergers or asset transfers
  • For fraud prevention and security purposes

We do not sell or trade your personal information to third parties.

 

8. Third-Party Services and Links

Our Site may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

 

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements.

  • Account Photos: Retained until no longer associated with an active product (e.g., season pass).
  • Lift Entry Photos: Automatically deleted within 24 hours.
  • Employee Records: Retained as per employment and legal requirements.
  • Transactional Data: Retained for auditing and compliance purposes.

Secure destruction methods are used once data is no longer needed.

 

10. Safeguards

We implement security measures appropriate to the sensitivity of the information, including:

  • Access controls for authorized personnel only
  • Encryption and secure networks for electronic data
  • Physical security (e.g., locked filing cabinets, restricted access areas)
  • Secure disposal (e.g., shredding, data wipe)

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

 

11. Your Rights

You have the following rights under applicable law:

  • Access – Request to view the personal data we hold about you
  • Correction – Request updates or changes to inaccurate information
  • Deletion – Request deletion of your data (subject to legal exceptions)
  • Restriction – Limit how your data is used in certain circumstances
  • Objection – Opt-out of direct marketing or automated processing
  • Portability – Request a copy of your data in a structured format
  • Withdraw Consent – At any time, subject to limitations

To exercise any of the above, email us at [Insert Contact Email]. A response will be provided within 30 days.

 

12. RFID and Your Data

Each RFID card is linked to a unique identifier and stored securely in our system. Personal data associated with RFID cards is not accessible by external parties and is only used to manage your lift access and account.

 

13. Privacy Breaches

A privacy breach involves unauthorized access or disclosure of personal information. In the event of a suspected or actual breach:

  • Employees must report the incident to their supervisor
  • The matter is escalated to Loch Lomond management
  • We will take immediate steps to contain, assess, notify affected parties, and prevent recurrence

 

14. Complaints and Inquiries

If you have concerns about how your information is handled, you may contact:

Privacy Officer
Loch Lomond Ski Area
📧 jason@lochlomond.ca
📞 (807)475-7787

You also have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
📞 1-800-282-1376
🌐 https://www.priv.gc.ca

 

15. Contact Us

For any questions or to exercise your privacy rights, please contact:

Loch Lomond Ski Area
📧 jason@lochlomond.ca
📍 1800 Loch Lomond Road, Thunder Bay ON, P7J 1E9
📞 (807)475-7787

 

Thank you for trusting Loch Lomond Ski Area. We are committed to protecting your privacy and ensuring the responsible handling of your personal information.